The influence of the emotion of disgust on attitudes towards a product and purchase decisions

Autor

  • Anna M. Hełka SWPS Uniwersytet Humanistycznospołeczny, Wydział Zamiejscowy w Katowicach
  • Ilona Stefanowicz SWPS Uniwersytet Humanistycznospołeczny II Wydział Psychologii

DOI:

https://doi.org/10.15678/PJOEP.2016.10.01

Słowa kluczowe:

disgust, consumer decision, consumer behavior, consumer attitudes

Abstrakt

Research regarding the impact of the emotion of disgust on economic decisions is scarce. To fll this gap, we present the results of a study that measured women’s (N = 87) attitude towards a new face cream that they could buy following exposure to either a neutral or a disgust-inducing stimulus. Furthermore, we compared the infuence of disgust connected with a product (the product could neutralize the disgusting stimulus) to disgust not associated with the product. The results confrmed the signifcant infuence of disgust (but only disgust associated with the product) on the attitude towards the product. In particular, the women in the group in which we induced disgust connected with the product has a more positive attitude towards the cream than women in the control group and women in the group in which we induced disgust not associated with the product. Due to the cream’s high purchase price, none of the women decided to buy it.

Bibliografia

Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-t

Ajzen, I. (2002). Constructing a TpB Questionnaire: Conceptual and Methodological Considerations. Retrieved June 25, 2015 from: http://chuang.epage.au.edu.tw/ezfiles/168/1168/attach/20/pta_41176_7688352_57138.pdf

Bonini, N., Hadjichristidis, C., Mazzocco, K., Demattè, M.L., Zampini, M., Sbarbati, A., & Magon, S. (2011). Pecunia Olet: The Role of Incidental Disgust in the Ultimatum Game. Emotion, 11(4), 965–969. https://doi.org/10.1037/a0022820

Burke, M.C., & Edell, J.A. (1989). The Impact of Feelings on Ad-based Affect and Cognition. Journal of Marketing Research, 26(1), 69–83. https://doi.org/10.2307/3172670

Chebat, J.C., Laroche, M., Badura, D., & Filiatrault, P. (1995). Affect and Memory in Advertising: An Empirical Study of the Compensatory Processes. The Journal of Social Psychology, 135(4), 425–437. https://doi.org/10.1080/00224545.1995.9712212

Dens, N., De Pelsmacker, P., & Janssens, W. (2008). Exploring Consumer Reactions to Incongruent

Mild Disgust Appeals. Journal of Marketing Communications, 14(4), 249–269. https://doi.org/10.1080/13527260802141231

Epstein, S. (1972). The Nature of Anxiety with Emphasis upon Its Relationship to Expectancy. In C.D. Spielberger (Ed.), Anxiety: Current Trends in Theory and Research, 2 (pp. 291–337). New York: Academic Press.

Frijda, N. (2005). Emotion Experience. Cognition& Emotion, 19(4), 473–497. https://doi.org/10.1080/02699930441000346

Greenberg, J., Solomon, S., & Pyszczynski, T. (1997). Terror Management Theory of Self-esteem and Cultural Worldviews: Empirical Assessments and Conceptual Refinements. In M.P. Zanna (Ed.), Advances in Experimental Social Psychology, 29 (pp. 61–139). London: Academic Press.

Harlé, K.M., & Sanfey, A.G. (2007). Incidental Sadness Biases Social Economic Decisions in the Ultimatum Game. Emotion, 7(4), 876. https://doi.org/10.1037/1528-3542.7.4.876

Harlé, K.M., Allen, J.J.B., & Sanfey, A.G. (2010). The Impact of Depression on Social Economic Decision Making. Journal of Abnormal Psychology, 119(2), 440–446. https://doi.org/10.1037/a0018612

Holbrook, M.B., & Westwood, R.A. (1989). The Role of Emotion in Advertising Revisited: Testing a Typology of Emotional Responses. In P. Cafferata & A.M. Tybout (Eds), Cognitive and Affective Responses to Advertising (pp. 353–371). Lexington, MA: Lexington Books.

Isen, A.M. (2001). An Influence of Positive Affect on Decision Making in Complex Situations: Theoretical Issues with Practical Implications. Journal of Consumer Psychology, 11(2), 75–85.

Lerner, J.S., Small, D.A., & Loewenstein, G. (2004). Heart Strings and Purse Strings Carryover Effects of Emotions on Economic Decisions. Psychological Science, 15(5), 337–341. https://doi.org/10.1111/j.0956-7976.2004.00679.x

Leshner, G., Bolls, P., & Thomas, E. (2009). Scare’ Em or Disgust ’Em: The Effects of Graphic Health Promotion Messages. Health Communication, 24(5), 447–458. https://doi.org/10.1080/10410230903023493

Mandler, G. (1982). The Structure of Value: Accounting for Taste. In M. Sydnor Clark & S.T. Fiske (Eds), Affect and Cognition: The Seventeenth Annual Carnegie Symposium on Cognition (pp. 3–36). Hillsdale, NJ: Erlbaum.

Olatunji, B.O., & Broman-Fulks, J.J. (2007). A Taxometric Study of the Latent Structure of Disgust Sensitivity: Converging Evidence for Dimensionality. Psychological Assessment, 19(4), 437–448. https://doi.org/10.1037/1040-3590.19.4.437

Pinto, M.B., & Priest, S. (1991). Guilt Appeals in Advertising: An Exploratory Study. Psychological Reports, 69(2), 375–385. https://doi.org/10.2466/pr0.1991.69.2.375

Plutchik, R. (1980). A General Psychoevolutionary Theory of Emotion. In R. Plutchik & H. Kellerman (Eds), Emotion: Theory, Research, and Experience, 1: Theories of

Emotions (pp. 3–33). New York: Academic Press.

Rozin, P., Haidt, J., McCauley, C., Dunlop, L., & Ashmore, M. (1999). Individual Differences in Disgust Sensitivity: Comparisons and Evaluations of Paper-and-pencil versus Behavioral Measures. Journal of Research in Personality, 33(3), 330–351. https://doi.org/10.1006/jrpe.1999.2251

Russell, C.A. (2002). Investigating the Effectiveness of Product Placements in Television Shows: The Role of Modality and Plot Connection Congruence on Brand Memory and Attitude. Journal of Consumer Research, 29(3), 306–318. https://doi.org/10.1086/344432

Shimp, T.A., & Stuart, E.W. (2004). The Role of Disgust as an Emotional Mediator of Advertising Effects. Journal of Advertising, 33(1), 43–53. https://doi.org/10.1080/00913367.2004.10639150

Smith, C.A., & Ellsworth, P.C. (1985). Patterns of Cognitive Appraisal in Emotion. Journal of Personality and Social Psychology, 48(4), 813–838. https://doi.org/10.1037/0022-3514.48.4.813

Tanner Jr., J.F., Hunt, J.B., & Eppright, D.R. (1991). The Protection Motivation Model: A Normative Model of Fear Appeals. Journal of Marketing, 55(3), 36–45. https://doi.org/10.2307/1252146

Tavassoli, N.T., Schultz, C.J., & Fitzsimons, G.J. (1995). Program Involvement: Are Moderate Levels Best for Ad Memory and Attitude Toward the Ad? Journal of Advertising Research, 35(5), 61–72.

Tomkins, S.S. (1991). Affect, Imagery, Consciousness, 3: The Negative Affects: Anger and Fear. New York: Springer.

Tugrul, T.O. (2015). The Impacts of Fear and Disgust on the Perceived Effectiveness of Smoking Warning Labels: A Study on Turkish University Students. Asia-Pacific Journal of Public Health, 27(2), NP506–NP512. https://doi.org/10.1177/1010539513475647

Tybur, J. M., Lieberman, D., Kurzban, R., & DeScioli, P. (2013). Disgust: Evolved Function and Structure. Psychological Review, 120(1), 65–84. https://doi.org/10.1037/a0030778

Williams, K.C. (2012). Fear Appeal Theory. Research in Business & Economics Journal, 5, 63–82.

Opublikowane

2017-11-21

Numer

Dział

ARTYKUŁY